Servicetrace recommends securing the competitiveness and cost reduction a consistent monitoring Darmstadt 21.01.2009, – by the weakening economy, software house Servicetrace company sees particularly challenged to monitor the quality of their business processes. Companies should start quality initiatives according to the motto of survival of the fittest”in such times so that all ways to secure market potential available. For it is necessary more than so far end-to-end level of applications to monitor the IT processes, because here in the company majority still significant shortfalls exist. This resulted in a recent study of the Software House. Then, the employees with the availability and speed of the core applications are very satisfied only in every fourth company. Still, most companies have no secure knowledge about the causes. We are hence the question investigated whether at all precisely determines in the Central applications employees get quality”, says Servicetrace CEO of Markus Jatin and problematizes the results. Only every seventh company analyzed continuously, how much are the availability and response times in the workplace of employees.” Instead most would settle for CIO so, only central to measure the performance of the applications.
This indicates a significant deficit in the company”, says Jatin. It helped little to determine the output of performance only centrally, because on the way between the data center and the sites of the user a substantial part of the performance can be lost, he says. If slow rebuild at the staff of the applications or temporarily not be available, it helps him nothing if the central systems with a high performance shine.” A performance monitoring should therefore be made at the location of the user, because between the servers in the data center and the work center computers a significant performance degradation can occur at various national and international locations. Companies must answer necessarily on economic weaknesses in the way that they optimize their customer-oriented quality, to increase their chances in the then still more intense competition”, judges the Servicetrace Managing Director. A quality offensive could be hardly realize without knowing where any inefficiencies are located. This is but”a comprehensive monitoring of ahead of service processes, that allows to implement too quickly and without lengthy projects, Jatin recommends. Also could be increased in this way not only the quality of service for the departments, but also possible efficiency weaknesses identified.
“Therefore, the monitoring of end-to-end application create a double benefit: it prevents loss of customers as a result of poor service quality and at the same time helps save costs.” Both have a huge in the current economic situation Importance to the company. The easiest way this could be based on a Web shop show. If users need to wait long on the page layout, they are quickly lost as a customer because then immediately click to the next provider”Jatin problematized. An end-to-end monitoring for the application would point out such weaknesses, however, at an early stage and prevent revenue losses. About Servicetrace: Servicetrace developed comprehensive monitoring solutions to determine of the performance of key applications. The ServiceTracer platform provides the decision-relevant information for the management and other stakeholders in the company in the form of reports and alerts. The implementation and administration of architecture produces only a small amount. It is also appropriately scalable.